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How do I cancel my CreditExpert membership?

If you would like to cancel your CreditExpert membership you can do so by contacting our team on free phone 0800 561 0083. (Mon-Fri 8am–7pm, Sat 8am–4pm, Sun closed.)

Before you decide to cancel, we would like to make sure you're aware of all the important benefits you currently receive as part of your Credit Expert membership?

Peace of mind: On average it takes 463 days for a consumer to discover they have been the victim of identity fraud. Your CreditExpert membership gives you unlimited access to your credit report; checking your report on a regular basis will allow you to spot irregular activity on your accounts that could be related to identity fraud.

Alerts Services: By using the free Alert service you can rest assured that if significant changes are made to your credit report we will notify you of this. This allows you to react early to concerns relating to identity fraud, an increasingly common crime in the UK. For more information on ID theft and how to prevent it, see our Fraud Advice section.

Improve Your Credit Score: As part of your CreditExpert membership you have free access to our Specialist Reports Team who can advise you about your credit history with a view to improving your credit score. You also have access to our online information centre, which gives you expert advice, tips and tools to help you improve your credit score.

Better Deals: As a CreditExpert member you have unlimited access to our online service called Credit Matcher. Here, you can benefit from a specialist looking for the best deals on your behalf...they work with lenders who accept all different kinds of credit history.