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How do I cancel my membership
To cancel your membership please call us on 0800 052 5216.
Lines are open Monday - Friday 8am until 7pm and Saturday 8am until 4pm. Calls to this number are free from a BT landline; calls from other networks may vary and include a connection feecost. Calls may be recorded for training and monitoring purposes.
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Average time to detect ID Fraud 416 days
ID Fraud Protection
It takes 416 days to find out someone’s stolen your identity. We alert you to any changes to your credit report.
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Experian is the UK’s most trusted credit monitoring service*
Please note: To ensure you see your full credit report you must provide CreditExpert with all the addresses you have lived at in the last six years. If this has not been provided you will not see the same information on your credit report that creditors will see. You can cancel at any time but if your membership includes insurance and you do not wish to cancel on 0844 481 0800 you can cancel your membership within 14 days via email, beginning the day after you receive the insurance policy documents from us or an email from us to access the insurance policy documents.
*Source: TNS study Sept 2011