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I have forgotten my memorable word


When you sign up to Experian CreditExpert, you are asked to choose a memorable word and a hint to help you to remember what it is.  This hint will appear on the login screen when you are asked to enter 2 random letters from your memorable word.


If you are still unable to remember what the word is then please call us on 0844 481 0800* (Mon-Fri 8am–7pm, Sat 8am–4pm, Sun closed) and we will ask you some security questions and guide you through the login process.

* Calls cost 5p per minute from a BT landline; calls from other networks may vary and include a connection fee. Calls may be recorded for training and monitoring purposes.