Most Popular Questions
Welcome to the Experian Help area. You can browse through the most popular questions below, browse sections using the list on the left, or use the search boxes above to ask us a question.
- What is my membership or reference number?
- How secure is Experian? Do you look after my information?
- What is a credit reference agency?
- My score has changed but I am not aware of any changes in my credit report. Does this mean someone has been using my details?
- What doesn't affect your credit score?
- Why have you made changes to how my score is calculated?
- Can you request a rapid update for me?
- County Court Judgments (CCJs), Scottish Decrees and other UK&I Judgments
- Why am I being asked to send in supporting documentation?
- I want to make a complaint about my CreditExpert membership