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How do I stop my membership?

How do I cancel my CreditExpert membership?

You can request to stop your membership at any time online, by email, phone or post. To help us find your membership details, please make sure you provide as much of the information listed below as possible. You will still be able to restart your CreditExpert membership whenever you need it. It couldn’t be simpler either; just use your existing login details. You can only reactivate onto the full membership product, and so a charge of £14.99 will be taken immediately when your reactivate your membership and every month thereafter.

Online cancellation

If you are a £14.99 p/m CreditExpert member, you can also stop your membership online. You can do this by selecting the link “Stop My CreditExpert Membership” in the Your Membership section under Your Account.

Please Note: If you have reactivated your CreditExpert membership within the last 14 days you cannot stop your membership online. You can however request to stop your membership at any time by email, phone or post.

To stop your current membership by email, post or phone, please ensure you provide us with:

  • Your customer reference number (this can be found when you’re logged into your membership and on any letter or email you’ve received from us)
  • Your full name
  • Your address
  • The email address that you signed up with

Email us at help@creditexpert.co.uk (please email from the account that you signed up with)

Phone us: 0800 013 88 88*

Write to us: CreditExpert, PO BOX 7710, Nottingham, NG80 7WE

Please Note: If you email or write to us and we’re not able to process your request before your next payment is due we’ll refund any payments taken after we have received your request.

If you’ve had a previous membership with us, you may be entitled to a refund if you are still within 14 days of your most recent sign-up date.  Please review our refund policy.

 

* Calls to 0344 numbers are charged at the national UK landline rate, and are usually inclusive of monthly phone contract package. 0800 numbers are free to call from UK landlines and mobiles but calls from business mobile phones may be chargeable. Calls may be recorded for training and monitoring purposes